“It basically enables the fleet customers to get in and out quickly so they can get back on the road for their business,” Hymes says. The company can leverage its geographic reach and standardized Multicare service so national fleets know what to expect at any location. It has also been a good move for nationwide fleet service, which is a big part of Jiffy Lube's business. The Multicare approach of adding brake, tire, spark plug, and other services to the menu reflects company research that shows customer preferences toward a true one-stop-shop, Hymes says. “The majority of our Jiffy Lube service centers have transitioned to the Jiffy Lube Multicare model, and all new stores that we are putting in place offer those expanded services,” he says. In the first quarter of 2021, Jiffy Lube added 19 service centers. The growth of Multicare plays into Hymes' third big initiative, and that's to grow the network.
With Jiffy Lube Multicare, You Can Do More in a Jiffy. It represents the second of Hymes' big initiatives, and that's to optimize the company's business model. WELCOME TO JIFFY LUBE MULTICARE Now offering the same fast, convenient, no appointment service on brakes, tires, batteries, spark plugs and more. The rollout of Multicare has touched Jiffy Lube's entire network, Hymes says. “Not only to address the consumers’ behaviors during COVID-19, but also we prepare to go forward and emerge with the new normal, I guess as they call it, from the pandemic," he says. Jiffy Lube Multicare Jiffy Lube Multicare 9 reviews Claimed Oil Change Stations, Tires, Auto RepairEdit Closed10:00 AM - 3:00 PM See hours Write a review Add photo Share Save Photos & videos Add photo You Might Also Consider Sponsored Valvoline Instant Oil Change 12 2. Hymes says that he saw customer behaviors change a bit through 18 months of pandemic life, which requires service businesses to adapt to meet those preferences. That is the customer experience, and while that would have been the same without a pandemic, COVID-19 did require more attention on how customer attitudes might be different moving forward. Jiffy Lube Multicare can be contacted via phone at (860) 444-6337 for pricing, hours and directions. Hymes was also able to redouble his focus on the first of his initiatives at the head of the country's largest quick lube network. Jiffy Lube Multicare is located at 90 Boston Post Rd in Waterford, Connecticut 06385. “I’m really proud of the fact actually that 97 percent of our Jiffy Lube locations remained open throughout the height of the pandemic because of that support and us working closely together," he says. In an interview with NOLN, Hymes says that the pandemic meant that his top priority was to support franchisees so they could continue business in a way that's as safe as possible. It wasn't fully clear at the time how drastically COVID-19 would change things. 74 Reviews - Jobs 86 Salaries 1 Interviews 11 Benefits 7 Photos + Add a Review Team Car Care Jobs Hiring Post a Job Find Jobs Filter your search results by job function, title, or location. June 25, 2021-Edward Hymes took over as Jiffy Lube's president in March of 2020, shortly after a successful Jiffy Lube Conference and Trade Show.
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Stay tuned for the full story as part of Industry Insight in the July issue of NOLN. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.This is a preview. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. Rockville, MD 0 2 I've gone to plenty Jiify Lubes, mechanics and oil change places before BUT this one is by far the best Great customer service, great product and an affordable price will always keep me coming back. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. JAdvertiser Jiffy Lube Advertiser Profiles Facebook, Twitter, YouTube Tagline That's a Job for Jiffy Songs - Add None have been identified for this spot Ad URL Mood Active Actors - Add Carson Beck. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Not just a speedy oil change, Jiffy Lube Multicare offers the following automotive services for your vehicle.
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